EXPERIENCE                                      

FIREEYE     Associate Product Manager

Chantilly, VA 9/2015 - Present    

• Built the platform and process that address client pain points and offer new and automated ways to collect business concerns from customers by setting product strategy, leading design and customer engagement effort

• Delivered workflow and editing applications for analysts that achieved 40% efficiency increase by closely managing the product requirement definition, solution design, development, test and deployment in agile environment

• Designed, built and analyzed business intelligence dashboards and reports to display API usage, monitor key product metrics, understand root causes of changes

• Identified immediate and upcoming user needs on customer on-boarding process and developed a product plan to address the requirements

ZOOPPA     Product Manager Intern

Seattle, WA   10/2014 - 05/2015

• Developed product functional specification documentation for 10+ user-facing features that impact 300K+ users

•  Improved user experience on client dashboard of Zooppa’s website by creating user stories, conducting design discussions and reviewing UI mockups to increase user engagement time on the website

• Designed and implemented user volume forecast model by creating benchmark with historical statistics and building dynamic models with real-time data

• Defined product strategy on user acquisition and activation based on market research, user data and competitive analysis to optimize user on-boarding experience in order to increase signup and conversion rate of users

UNIVERSITY OF WASHINGTON   Project Manager

Seattle, WA   10/2014 - 09/2015

• Designed usability testing plan and led eight usability tests with MVP including pilot test and novice user testing

• Developed usability testing report and action plans based on testing results and product development life cycle

• Led team of four instructional designers to work with Fortune 20 company client to understand the program management process inside the company in order to gather user needs for the learning system and develop product requirements

• Reviewed content creation team progress and discussed roadblock to make sure product vision consistent and clear across all cross-functional teams (software development, user experience, business development, and testing teams) 

VISANOW   Financial & Accounting Intern   

Chicago, IL   5/2012 – 7/2012

• Conducted multiple data intensive analytical strategy projects, including in-depth financial analysis in business unit profitability, customer life value, fixed assets, and revenue

• Created a completely new marketing assessment model that enables greater accuracy in determining market size by recognizing deficiencies in current market sizing method

• Supported monthly close, budgeting and forecast, general journal entries, bank reconciliations, and shareholder cleanup

• Updated due diligence files and assisted the VP of Finance and the Staff Accountant in monthly reporting to management

EDUCATION  

UNIVERSITY OF WASHINGTON, SEATTLE

Master of Science in Information Systems, 6/2015 (Expected)

PURDUE UNIVERSITY

Bachelor of Science in Management & Accounting, 12/ 2012